Returns & Refunds
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If something is wrong with your order, tell us and we will put it right.
Report a problem quickly
Contact us within 48 hours of delivery if your order arrives damaged, incorrect or incomplete. Please include your order number and a photo of the product and its packaging — that lets us resolve it without sending anything back and forth.
What we will replace or refund
- The wrong product was sent.
- The product arrived damaged or leaking.
- An item listed on your invoice is missing.
- The product is past, or close to, its expiry date on arrival.
In these cases we cover the cost of the return and send a replacement or refund your money.
What we cannot accept back
For hygiene and safety reasons we cannot accept returns of cosmetic, skincare or grooming products once the seal is broken or the product has been used, unless the product is faulty.
We also cannot accept a return simply because a fragrance, shade or texture was not to your taste — please read the product description carefully before ordering.
How to start a return
- Email info@cosmeticzonehub.com or message 0335-4331026 on WhatsApp with your order number and photos.
- We will confirm whether to return the item and give you the return address.
- Pack the item securely in its original packaging.
Refund timing
Once we receive and check the returned item, approved refunds are issued within 7 working days. Because orders are paid by Cash on Delivery, refunds are sent by bank transfer or mobile wallet to an account in the name of the person who placed the order.
Cancelling an order
You can cancel any order that has not yet been dispatched at no cost. Message us as soon as possible with your order number.