Frequently Asked Questions
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Are your products genuine?
Yes. We stock only sealed, authentic products sourced through authorised channels. If you ever receive something you believe is not genuine, contact us immediately and we will investigate and make it right.
How do I pay?
Cash on Delivery — you pay the courier when your parcel arrives. There is no advance payment and we never ask for card details on this site.
How long will delivery take?
Usually 2–4 working days to major cities and 3–6 working days elsewhere in Pakistan. See our Shipping & Delivery page for details.
Is delivery free?
Delivery is free on orders over Rs 3,000. Below that, a flat charge applies and is shown before you confirm your order.
Do I need an account to order?
No. You can order with just your name, phone number and delivery address. An email address is optional and is used only to send you order updates.
Can I change or cancel my order?
Yes, as long as it has not been dispatched. Message us with your order number as soon as you can.
Can I return a product?
If it arrived damaged, incorrect or incomplete, yes — tell us within 48 hours. For hygiene reasons we cannot take back opened or used cosmetic products unless they are faulty. See Returns & Refunds.
Do you sell wholesale?
Yes. Message us on WhatsApp at 0335-4331026 with what you are looking for and the quantities you need.
How do I track my order?
We send tracking details to the phone number on your order once it is dispatched. You can also ask us any time on WhatsApp.